Quality Design and Quality Product

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Chilux

Chilux – A pioneering brand of utility baby products in many countries such as Singapore, Malaysia, ThaiLand, Vietnam… The Chilux products meet high-quality standards, have considerable popularity as well as fulfil real needs of international and domestic customers. Our items are offered at reasonable prices thanks to the direct distribution channel without any intermediary agents.

Headquarter in Singapore: Block 3007, Ubi Road 1, #03-454, 408701 Singapore. Website: https://chilux.sg/ Hotline: +65 8902 9672

Chilux always creating products meeting international quality standards

Safety Insurance & Management system

Certificate

Get ECE R44/04 certificate (stands for Regulation No 44 on safety standards for car seats of European Economic Commission).

E-marks

Get typical E-marks of some European countries such as: Germany(E1), Netherlands(E4), Czech Republic(E8), Luxembourg(E13), Republic of Ireland(E24).

Material

Cot material: Pine wood imported from New Zealand that passed safety tests on quality standards.

Plastic

Plastic used for all products (PU, PP, HDPE – safe and non-toxic plastic types) that are highly recommended by baby health experts.

Production/Sales Management

View to optimize the manufacturing process as well as our trade and service.

Sales & Customer Support

Make commitment and take responsibility, Pursue the goal toward customers’ satisfaction.

Payment Method

Payment Policy

CASH

Cash On Delivery (within 40Km) + If Required Installation with Charges.

Credit Card

Online Credit Payment

QR Pay

QR Touch n Go

PayPal

Online Credit Payment

Check before payment

Make sure you get the right parcel

Free Delivery

Within 40Km of West Malaysia only

Check your product before make payment, we care about your valuable time when come to Refund/Return.

Chilux Advice

Spend & Make sure you get it.

Terms & Conditions.

Return & Refund Policy

Warranty

Baby cot product is 3-year warranty.
Condition: Product damage during usage by manufacturer defects such as: Material is changed during usage, screws, wheels, damaged wood, mold, damaged connectors, making it impossible to adjust the mode.

Exchange Policy

If product was defective when the customer received it (the box or the product did not match what is described on the website).
Product damaged, broken, cracked.
If the product has any manufacturer defect during the 100 days.

Shipping & Missing refund Policy

Open the package and compare the quantity of goods against what the delivery note says.
Check the actual product whether it matches the one that you ordered or not.
Check the packaging and product for damage due to transportation or not, are the goods still in their original conditions.
Missing shipping will post a new parcel again to buyer.

Quality Warranty

All Chilux woods for production have been processed by experts through many stages of anti-termite, warping, surface sanding.
The wood used for production has been kiln-dried for optimum moisture levels, eliminating the possibility of seasonal expansion.
Each Chilux product is subjected to rigorous quality inspections by a team of professionals.

Open & Assembled

The product already open & assembled, will be one to one exchange.

Open & Unassembled

The product open without assembled, fully return/refund.

Private Policy

a) Target and scope income

– The data owner elements collected on the website include: full name, email, phone, customer address in the item link system. This is the information that we need members to provide mandatory when sending information for advice or want to buy products and for us to link to confirm with customers on the website to ensure the interests of consumers. used.
– Members will be solely responsible for the security and storage of all service use activities under the information they provide and their email boxes. In addition, members are responsible for promptly informing our webiste, me of unauthorized use, use, security scope, storage of registration of names and passwords of third parties in order to appropriate decision-making measures.

b) Scope of information use

We use the information members provide to:
– Contact to confirm orders and deliver goods to members when receiving requests from members
tablets;
– Provide products information to customers if required;
– Send marketing and promotional emails about the items we sell;
– Send notification about activities on the website
– Contact and deal with product users in special cases;
– Do not use user’s personal information other than for transaction-related confirmation and contact purposes
– At the request of judicial authorities, including: Procuracy, court, investigation police agency related to certain law violations of the client.

c) Information storage time

Members’ personal data will be stored until requested by the administrator to eliminate. Remaining in all cases, member’s personal information will be kept confidential on our server.

e) Methods and tools for consumers to access and correct their personal data on the e-commerce system of the information collecting unit.

– Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do this.
– Members have the right to file complaints about confidential information, please contact the website’s administrator. When receiving these feedbacks, we will confirm the information, in case it is correct as reflected by the member depending on the extent, we will take timely handling.

d) Persons or organizations that may have access to such information

Subjects having access to personal information of customers in one of the following cases:
– Company employees
– The partners have signed a contract to perform a part of the Company’s services. These partners will receive information according to the contractual agreement (maybe part or all of the information according to the terms of the contract) to assist users in using the services provided by the Company.

dd) The address of the information collection and management unit, including the contact method so that consumers can inquire about the collection and processing of information related to them personally;
ChiLux Manufacturing Trading Co., Ltd
Address: 9 Tagore Lane, 9@Tagore, #04-07, Singapore
Hotline: 0388.922.442
Email: chiluxsg@gmail.com

f) Method for receiving and resolving consumer complaints related to the misuse of personal information or the reported scope.

– Members’ personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
– Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member.
– In the event that the information server is attacked by a hacker leading to the loss of member’s personal data, we will be responsible for notifying the incident to the investigating authorities for timely handling and notification. members are known.
– Absolutely confidential all member’s online transaction information including invoice information, accounting and digital vouchers The Management Board requires individuals when registering/buying to provide full personal information related information such as: Full name, contact address, email, phone, …., and are responsible for the legality of the above information. – The management board is not responsible for and will not handle all complaints related to the interests of that member if it considers all the personal information of that member provided when the initial registration is incorrect. .